Privacy Policy

This privacy policy explains how moon-marmot collects, uses, stores, and protects personal information when you use our website or engage with our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence purposes
• Organisation name and role information
• Details about your project or service requirements
• Any other information you choose to provide in communications

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral source
• IP address (anonymised for analytics purposes)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To deliver consulting services you have engaged
• To communicate with you about your projects or our services
• To improve our website and service offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent when you submit an enquiry form
• Performance of a contract when delivering services
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to three years unless you engage our services, in which case project-related data is retained for seven years for legal and accounting purposes.

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations (hosting, analytics)
• Professional advisors when necessary for legal or accounting purposes
• Authorities when required by law

Your Rights

Under data protection legislation, you have rights including:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure of your data in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected]

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

moon-marmot
47 Commerce Street
Liverpool, L2 4TQ
United Kingdom

Email: [email protected]

Last updated: October 2026